|We understand that sometimes returns and exchanges are inevitable.|
If you are not satisfied with a product or you need to exchange the item, please let us know within 30 days of receiving your purchase. We will give you a return authorization number and upon receipt of the product we will begin the process of refunding your money, replacing , or exchanging the item.
Original shipping and handling charges are non-refundable.
To ensure proper processing of a return or exchange you must follow the instructions below:
For return authorization number, please email customer service at firstname.lastname@example.org
Please have your order ID number available when you email for a return.
*Please allow a minimum of 30 Business Days for a refund to be issued back to the original form of payment once the returned items have been
processed by the returns department. We open returns in the order in which they are received.
*Please allow a minumum 12-14 Business Days for an Exchange to be processed.
(If you are in a hurry, we suggest that you place a new order for items you are interested in and send back the return items for a refund).
*Please allow a minimum of 12-14 Business Days for a Store Credit to be Issued once the product has been received by the returns department and checked in. An email confirmation will be sent to you with the store credit number to be used on your next purchase. *Please Keep this email as proof of the product refund/store credit. *Store Credit can be used toward product and shipping. *Items purchased with Store Credit are only eligible for Exchange or Store Credit. *Store Credit is not redeemable for cash.
*Return shipping cost is the responsibility of the customer. Sorry we will not accept COD returns or send return call tags.
*All Credits & Exchanges are subject to return shipping charges. Unless specified the shipping cost would be charged to the original credit card submitted with the order. To pay by check/money order, please see the website or call the store for cost.
*Please include a copy of the original invoice with your return, keep the original invoice for your records.
*All packages should be mailed back to our store at 1328 Mt Vernon Ave # 56 Marion, Ohio 43302
*Package return items in a proper box / padded envelope to prevent damage during shipping. We suggest you insure the return package. Rio Bravo Old West Supply is not responsible for lost or damaged items.
The product box should be put inside a proper shipping box to prevent damage.